Question 1

Do I need a consultation before any treatment?

Accepted Answer

Yes. Every journey at AOKLINIK begins with a doctor-led consultation. We assess your goals, medical history and suitability before recommending anything, and we'll tell you honestly if you don't need a treatment.

Question 2

Is there a consultation fee?

Accepted Answer

Yes, a RM50 consultation fee applies to your visit. It covers a comprehensive evaluation by our experienced doctors and a personalised treatment plan aligned with your aesthetic and longevity goals.

Question 3

Where can I see your treatment prices?

Accepted Answer

Our full price list is published on the Transparent Pricing page, with starting prices for every aesthetic, dermatology and longevity service. Your doctor confirms an exact quote at consultation before any commitment.

Question 4

Are your products and devices registered?

Accepted Answer

Yes. We only use registered, evidence-based devices and products. You're welcome to ask for the product name and registration at any point, we insist you do.

Question 5

Do your consultants work on commission?

Accepted Answer

No. AOKLINIK has a strict no-commission policy. The person advising you is a doctor whose only incentive is your outcome.

Question 6

How do I book an appointment?

Accepted Answer

Book online in under a minute via our booking calendar, or call +60 17-888 9050. We're at 26M Jalan Masjid Negeri, Jelutong, Penang, open daily, 9:30am–6:00pm.

Question 7

What should I expect at my first visit?

Accepted Answer

Registration, a short medical history, and an unhurried consultation with a doctor, often including photography or FacialSync 3D analysis for aesthetic concerns. You'll leave with a written plan and exact pricing; treatment on the same day is possible for many procedures if you're suitable and ready.

Question 8

How should I prepare before injectable or laser treatments?

Accepted Answer

General guidance: avoid alcohol, aspirin and anti-inflammatory medications for 24–48 hours before injectables to reduce bruising, and arrive with clean skin. Specific pre-care depends on the treatment, our team provides tailored instructions when you book.

Question 9

How much downtime should I plan for?

Accepted Answer

It varies by treatment: botulinum toxin and infusions have essentially none; fillers and skin boosters may show mild swelling or bruising for 2–3 days; thread lifts around 3–5 days; ablative laser resurfacing up to 5–7 days. Each treatment page lists typical downtime, and your doctor will confirm for your plan.

Question 10

Are treatments suitable for men?

Accepted Answer

Absolutely, a growing share of our patients are men, from botulinum toxin and hair restoration to our dedicated Men's Health Management programme. All care is discreet and medically led.

Question 11

Is there an age requirement?

Accepted Answer

Aesthetic treatments are generally for adults aged 18 and above. For any patient under 18, a parent or guardian must be present, and treatment remains at the doctor's clinical discretion.

Question 12

How do I pay?

Accepted Answer

We accept the commonly used payment methods in Malaysia, please ask our reception team about current options, instalment arrangements or packages when you visit.

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